Refund policy

7-Day Return Policy

We offer a 7-day return policy only for the following cases:

- Damaged Product: If the product arrives damaged or defective.

- Wrong or Different Product: If you receive a product that is different from the one you ordered.

Mandatory Unboxing Video

A clear, continuous, unedited video of opening the parcel is mandatory for any return claim. The video must show the sealed package, the opening process, and the product received.

Return Conditions

1. You must contact us within 7 days of receiving your order.

2. You must provide your order number, clear photos of the product, and the complete unboxing video.

3. Claims without a valid unboxing video may not be accepted.

4. Returns are not accepted for personal preferences, change of mind, or incorrect orders placed by the customer.

5. All return requests are subject to verification and approval.

How to Request a Return

Please contact our customer support with your order details, photos, and unboxing video within 7 days of delivery. Once your claim is verified, we will guide you through the return or replacement process.

We reserve the right to reject claims that do not meet the above conditions, subject to applicable consumer protection laws.